Last updated: January 2026
Assurance X Academy offers digital products and memberships. Once VIP access is activated, payments are non-refundable. This policy exists because digital content is immediately accessible upon activation.
The following are strictly non-refundable: VIP membership fees once activated, course access after enrollment, digital downloads (PDFs, templates, resources), and certificate processing fees.
If you were charged twice for the same membership, contact us within 48 hours with proof of both transactions. After verification, the duplicate charge will be refunded within 5–10 business days.
If you believe an unauthorized payment was made, contact us immediately at assurancexacademy@gmail.com or WhatsApp +2349048625847. We will investigate within 24 hours.
If you paid but never received VIP access due to a technical error (not account issues or user error), contact us within 7 days. After verification, we will either activate your access or process a refund.
Bank transfers require manual confirmation. If payment is not confirmed within 2 hours, contact our team via WhatsApp with your transfer receipt. Do not request a chargeback before contacting us.
VIP access is activated manually by our team upon payment confirmation. Activation typically occurs within 1–24 hours. Delays beyond 24 hours should be reported to our support team.
Chargeback fraud and false refund claims are taken seriously. Fraudulent claims will result in permanent account bans and may be reported to payment processors and authorities.
For refund inquiries: Email assurancexacademy@gmail.com or WhatsApp +2349048625847. Include your full name, email, payment date, and amount. Our team responds within 24 hours.